We Remain Open for Urgent Care

We Remain Open for Urgent Care

We Remain Open for Urgent Care

Under Victoria’s Stage 4 restrictions, we are pleased to advise that we are permitted to provide urgent eye care services for our patients and local community.

What is Urgent Care?
– Care that is necessary to prevent deterioration of an established condition
If you have or are due for an appointment for the management of an existing eye condition during Stage 4, we will be in contact with you to confirm how we can provide ongoing care at this time.

– Care for conditions that are likely to pose a risk to your eye health or impact your ability to function day to day including for work, driving etc.
This includes:
A sudden loss of vision
Pain and redness in the eye
Seeing haloes, or circles around lights
New floaters or flashes of light
Bulging or swelling of the eye
Double vision
Sudden and persistent blurred vision
An eye injury

– Urgent replacement of spectacles due to breakage or loss.

We’re Here to Help
Please contact our friendly team who will be happy to advise whether a face to face appointment is appropriate for you under stage 4 restrictions.

You will not require a medical referral for urgent care treatment, and you are able to travel more than 5km for a clinical appointment if deemed necessary. We recommend you have your appointment confirmation available as a point of reference if you are asked.

Keeping You Safe
In addition to a COVID-Safe Plan, we continue to maintain stringent infection control procedures and preventative measures so you can access expert eye care in a safe, controlled environment.

Need to Order Contact Lenses?
Call our practice to arrange contactless delivery of contact lenses to your home.

We’ll be Rescheduling Routine Eyecare
If you have a routine eye care appointment that is considered non-urgent and can be safely delayed, we will be in contact with you in the coming days to organize a new appointment time after Stage 4 restrictions are expected to end.

We look forward to continuing to provide you with an expert service you can trust during this time and thank you for your ongoing support.

If you have any questions at all about your vision, eye health or our services, please don’t hesitate to call us on (03) 9841 5798


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